Contact Centre Team Leader

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Date: Aug 6, 2026

Location: ER24 Contact Centre 124, Rivonia, ZA, Witkoppen

Company: Mediclinic

ER24 Contact Centre 124 | Rivonia | South Africa 


Closing date: 08/28/2026  
Number of positions: 1 
Recruiter name: Silindokuhle Bawuti  
Reference number: 69123  
Workplace Type: On-site
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To manage a team of Call Centre Agents towards achieving a positive patient experience and quality service delivery.

 

KEY RESPONSIBILITY AREAS

To oversee and manage daily call centre operations

To ensure a positive a client experience

To manage people in team

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12

DESIRED EDUCATION: Certification in Contact Centre Management

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE:  2-years’ experience as a Call Centre Agent

DESIRED EXPERIENCE:

2-years’ experience as a Call Centre Agent

2–3 years’ CC team leader experience

 


 

  • Demonstrates a good understanding of Funders of Healthcare
  • Demonstrates a good understanding of contract and service level agreement (SLA) management

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

Apply now »