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Flight Desk Agent

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ER24 Contact Centre 124 | Rivonia | South Africa 


Closing date: 18/09/2026  
Number of positions: 1 
Recruiter name: Nico Andrew Theo Botha  
Reference number: 73462  
Workplace Type: [[cust_WorkplaceType]]
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To coordinate and prepare patients/clients for Global EMS transportation. This includes Primary and IFT activations e.g... Hems, Fixed Wing, Wing to Wing and Commercial flight activations. The services provided by ER24 is a global service hence activations will be within South Africa, African Continent and internationally (Global).

KEY RESPONSIBILITY AREAS

  • To coordinate the Helicopter Emergency Medical Services (HEMS) and Fixed Wing dispatch
  • To provide basic flight desk administration

REQUIRED EDUCATION

 

Essential: Grade 12

Desired: BAA/ Level 3 firstaid

REQUIRED EXPERIENCE

Essential: Global Assistance International experience

Desired: Minimum 1-year Global Assistance International Agent/ Tourism Industry Experience

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Sound knowledge and competence in the Global dispatch Systems
  • EMS environment
  • Demonstrate a basic knowledge and application of Emergency Care inclusive of international patient care
  • Telephonic and email etiquette
  • Competence in Microsoft Excel, Word and Outlook
  • Demonstrate sound knowledge of tourism industry, global geographical locations and time zones
  • Global currencies (Dollar, Euro, Rupee)
  • Aeromedical services
  • International patient management
  • Medical concierge services
  • Medical case management
  • Cost containment

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

 

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