Support Resource Officer (Dispatcher)

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Date: Oct 21, 2026

Location: ER24 Contact Centre 124, Rivonia, ZA, Witkoppen

Company: Mediclinic

ER24 Contact Centre 124 | Rivonia | South Africa 


Closing date: 10/29/2026  
Number of positions: 4 
Recruiter name: Silindokuhle Bawuti  
Reference number: 74918  
Workplace Type: [[cust_WorkplaceType]]
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

Be Part of Something Exciting. Shape the Future with Us.

Are you an experienced Suppport Resource Officer ready for your next career-defining opportunity?

We have 1 position for an SRO in the Western Cape and 3 positions based in Sandton, Gauteng. 

This is a unique opportunity to be part of something from the ground up, helping to shape a high-performing customer experience environment that will make a meaningful impact on our customers, employees, and business.

 

KEY RESPONSIBILITY AREAS

Dispatch vehicles according to the CAD system

Assist in receiving, prioritise, logging, and processing  all calls and alerts received

Provide basic contact centre administration

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12, Basic Ambulance Assistance / BLS with  Level 3 first aid Certification

 

REQUIRED EXPERIENCE

 

ESSENTIAL MININUM EXPERIENCE: Contact Centre  / Emergency Contact Centre exposure

DESIRED EXPERIENCE:  1 – 3 years dispatching in an EMS contact centre

  • Computer literate (Microsoft Office)
  • Dispatching of vechicles
  • Emergency Care
  • Typing Skills
  • English language (written and verbal)
  • Geographical locations
  • EMS environment
  • Telephonic and email etiquette

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

Apply now »