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Support Resource Officer
ER24 Contact Centre 124 | Rivonia | South Africa
Closing date: 10/06/2025
Number of positions: 1
Recruiter name: Silindokuhle Bawuti
Reference number: 60917
Workplace Type: On-site
Permanent
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
MAIN PURPOSE OF JOB
To assess and coordinate emergency vehicles or calls to ensure a timeous response to incidents logged on Computer Aided Dispatch (CAD). To assist in receiving , prioritise and log emergency and non-emergency telephone calls and to determine the appropriate level of EMS assistance
KEY RESPONSIBILITY AREAS
Dispatch vehicles according to the CAD system
Assist in receiving, prioritise, logging, and processing all calls and alerts received
Provide basic contact centre administration
REQUIRED EDUCATION
ESSENTIAL EDUCATION: Grade 12
DESIRED EDUCATION: BAA/ Level 3 first aid Certification
REQUIRED EXPERIENCE
ESSENTIAL MININUM EXPERIENCE: Contact Centre / Emergency Contact Centre exposure
DESIRED EXPERIENCE: 1 – 3 years dispatching in an EMS contact centre
REQUIRED JOB SKILLS AND KNOWLEDGE
- Computer literate (Microsoft Office)
- Dispatching of vechicles
- Emergency Care
- Typing Skills
- English language (written and verbal)
- Geographical locations
- EMS environment
- Telephonic and email etiquette
All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.
Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
Job Segment:
Call Center, Drafting, CAD, Customer Service, Engineering
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