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Care Direct Contact Centre Consultant

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ER24 Contact Centre Care Direct | Rivonia | South Africa 


Closing date: 29/01/2026  
Number of positions: 1 
Recruiter name: Silindokuhle Bawuti  
Reference number: 66700  
Workplace Type: On-site
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To deliver world-class service to all Mediclinic patients, clinicians and general callers by supporting and fully resolving their queries through various channels, primarily over the telephone.

KEY RESPONSIBILITY AREAS

Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved

Personal Effectiveness

REQUIRED EDUCATION

ESSENTIAL EDUCATION: A post-matric 1-year certificate qualification (NQF level 5) in Contact Centre.

DESIRED EDUCATION:  Related National Diploma (NQF level 6) in one of the Call Centre or Customer Service

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: 2 years in an omnichannel Customer Service Contact Centre environment.

DESIRED EXPERIENCE: 3 years in an omnichannel Customer Service Contact Centre environment.

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Analysing
  • Deciding and initiating action
  • Delivering results and meeting customer expectations
  • Excellent administration skills;
  • Excellent verbal and written communication skills;
  • MS Office and PC literate
  • Presenting and communicating information
  • Writing and reporting

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

 

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Job Segment: Consultant, Consulting, Call Center, Contract, Customer Service, Service

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