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Contact Centre Training Coordinator

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ER24 Contact Centre Care Direct | Rivonia | South Africa 


Closing date: 12/03/2025  
Number of positions: 1 
Recruiter name: Silindokuhle Bawuti  
Reference number: 56909  
Workplace Type: On-site
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To ensure adequate training and on-boarding of new staff members entering into the emergency contact centre environment and to upskill and train existing staff on new products and initiatives.

KEY RESPONSIBILITY AREAS

  • Provide initial training of new staff and new products within the Contact Centre
  • Ensure ongoing upskilling and improvement of Contact Centre employees towards excellent service delivery and patient experience
  • Support the Contact Centre Leadership team and Contact Centre Operations

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12

DESIRED EDUCATION: Diploma/ Degree in Contact Centre Administration
Certificate in Human Resource Management/ Training and Developmentt

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: 4 years' contact centre experience, 1 year contact centre training or coaching experience

DESIRED EXPERIENCE: 4 years' emergency contact centre experience, 2 years' contact centre training or coaching experience

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Customer service contact centre operations
  • Development of training materials and programmes
  • Effectively communicate and coach content towards a variety of learning needs
  • Coaching and quality improvement
  • Healthcare environment
  • MS Office and PC literate
  • Comprehensive working knowledge of policies, procedure, and benefits across all product lines

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

 

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Job Type:  Administration
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Job Segment: Call Center, Training, Curriculum, Customer Service, Operations, Education

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