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Emergency Resource Officer

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ER24: Contact Centre - Rain 112 | Rivonia | South Africa 


Closing date: 23/02/2025  
Number of positions: 1 
Recruiter name: Silindokuhle Bawuti  
Reference number: 57995  
Workplace Type: On-site
Fixed Term

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To receive and prioritize emergency & non – emergency telephone calls from the public by dispatching the relevant emergency service providers.

KEY RESPONSIBILITY AREAS

Answer and transfer incoming calls

Basic contact centre administration

 

REQUIRED EDUCATION

Essential: Grade 12

Desired: BAA/ Level 3 first aid Certification

 

REQUIRED EXPERIENCE

Essential: Contact Centre  / Emergency Contact Centre exposure

Desired: 1 – 3 years dispatching in an EMS contact centre

 

 

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Computer literate (Microsoft Office)
  • Dispatching of vechicles
  • Emergency Care
  • Typing Skills
  • English language (written and verbal)
  • Geographical locations
  • EMS environment
  • Telephonic and email etiquette

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

 

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Job Segment: Call Center, Customer Service

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