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Officer: Emergency Resource

ER24: Contact Centre - Rain 112 | Rivonia | South Africa 


Closing date: 04/12/2022  
Number of positions: 1 
Recruiter name: Sandisiwe Mathe  
Reference number: 33576  
Workplace Type: On-site
Fixed Term

MAIN PURPOSE OF JOB

To receive and prioritize emergency & non – emergency telephone calls from the public by dispatching the relevant emergency service providers.

KEY RESPONSIBILITY AREAS

Answer and transfer incoming calls

Basic contact centre administration

 

REQUIRED EDUCATION

Essential: Grade 12

Desired: BAA/ Level 3 first aid Certification

 

REQUIRED EXPERIENCE

Essential: Contact Centre  / Emergency Contact Centre exposure

Desired: 1 – 3 years dispatching in an EMS contact centre

 

 

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Computer literate (Microsoft Office)
  • Dispatching of vechicles
  • Emergency Care
  • Typing Skills
  • English language (written and verbal)
  • Geographical locations
  • EMS environment
  • Telephonic and email etiquette

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

 

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Job Type:  Administration
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Job Segment: Call Center, Customer Service

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