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Contact Centre Training Coordinator

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ER24 Vodacom Contact Centre 112 | Rivonia | South Africa 


Closing date: 18/04/2026  
Number of positions: 1 
Recruiter name: Nico Andrew Theo Botha  
Reference number: 73401  
Workplace Type: [[cust_WorkplaceType]]
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

Be Part of Something Exciting. Shape the Future with Us.

Are you an experienced Contact Centre Training Coordinator ready for your next career-defining opportunity?

We are building a talent pool for an exciting new Contact Centre Training Coordinator opportunity anticipated to commence in January 2027. While the role is not immediately available, we are seeking exceptional leaders who would like to be considered early for this exciting venture and future growth journey.

This is a unique opportunity to be part of something from the ground up, helping to shape a high-performing customer experience environment that will make a meaningful impact on our customers, employees, and business.

The Clinical Care Coordinator will collaborate with various stakeholders, including; patients, healthcare providers, care teams, facilities, and schemes to ensure that all patients who qualify for care coordination are adequately cared for through the entire patient journey. They will be an advocate for their patients and ensure that the care team effectively coordinates patient care from request to post-discharge. They will also be responsible for monitoring and reviewing the patient’s biometrics and immediate wellbeing with continuous record keeping on multiple electronic platforms. 

To ensure adequate training and on-boarding of new staff members entering into the emergency contact centre environment and to upskill and train existing staff on new products and initiatives.

KEY RESPONSIBILITY AREAS

  • Provide initial training of new staff and new products within the Contact Centre
  • Ensure ongoing upskilling and improvement of Contact Centre employees towards excellent service delivery and patient experience
  • Support the Contact Centre Leadership team and Contact Centre Operations

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12

DESIRED EDUCATION: Diploma/ Degree in Contact Centre Administration
Certificate in Human Resource Management/ Training and Developmentt

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: 4 years' contact centre experience, 1 year contact centre training or coaching experience

DESIRED EXPERIENCE: 4 years' emergency contact centre experience, 2 years' contact centre training or coaching experience

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Customer service contact centre operations
  • Development of training materials and programmes
  • Effectively communicate and coach content towards a variety of learning needs
  • Coaching and quality improvement
  • Healthcare environment
  • MS Office and PC literate
  • Comprehensive working knowledge of policies, procedure, and benefits across all product lines

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

 

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Job Segment: Call Center, Patient Care, Curriculum, Training, Customer Service, Healthcare, Education, Operations

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