MAIN PURPOSE OF JOB

The IVF Care Coordinator plays a vital role in guiding patients through their fertility journey by managing appointments, ensuring timely follow-up, and facilitating seamless communication between patients and clinical teams.

This role emphasizes education, emotional support, and personalized care across all touchpoints, enhancing the overall patient experience in a culturally sensitive, confidential, and empathetic manner.

KEY RESPONSIBILITY AREAS

Patient Navigation and Appointment Coordination
Patient Communication and Response Protocols
Education and Emotional Support for Patients
Cultural Sensitivity and Patient Experience Enhancement
Documentation and Information Management

REQUIRED EDUCATION

High School Diploma or equivalent and a formal accredited 6-month Health care course OR Diploma in Nursing or equivalent from an institution accredited in home country
Certification or training in patient services, healthcare communication, or IVF coordination.
Additional training in cultural sensitivity or hospitality is preferred.
field.

REQUIRED EXPERIENCE

2–3 years of experience in healthcare or patient-facing administrative roles.
Experience in appointment coordination, patient interaction, or front-line clinic operations.

Prior experience in IVF, fertility services, or women’s health highly desirable.
Experience handling multi-channel patient communications.

REQUIRED JOB SKILLS AND KNOWLEDGE