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ICT Support Team Lead

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Closing date: 28/08/2025 
Number of positions: 1
Recruiter name: Fatma Alharthi 
Reference number: 63067 
Workplace Type: 

Mediclinic Corporate Office Dubai | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems for users and assign ICT tasks to the team to ensure appropriate distribution of workload and manage the team.

KEY RESPONSIBILITY AREAS

Identify and classify requests through diagnostic techniques and pertinent questions (Ivanti Neurons)

Determine the best solution based on the issue and details provided by customers

Direct unresolved issues to the next level of support personnel

Maintain service records and their resolution in the IT Service Management tool

Lead complicated technical issue resolution and participate and contribute towards small projects

Leading the Team and liaising with the internal stake holders and suppliers

REQUIRED EDUCATION

Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution

Certification in ITIL v3v3 / v4  Foundations

REQUIRED EXPERIENCE

At least 3 years’ experience in an ICT support service environment preferably in Healthcare Industry

REQUIRED JOB SKILLS AND KNOWLEDGE

  • First line hardware and software technical problem solving skills
  • ITIL Service Management based skillset for Incident, Change, Problem and Request management
  • Customer relationship management
  • Verbal and written communication skills in English
  • IT service management tool

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

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