MAIN PURPOSE OF JOB

Provide advanced L1/L2 application support, enhancement, configuration and optimization of Inter Systems TrakCare with primary focus on Patient Administration and Revenue Cycle Management. The role supports registration, insurance, approvals, charging, coding, billing, claims processing, remittance, collections and finance integration while leading AI-driven innovation initiatives.

KEY RESPONSIBILITY AREAS

• Execute application testing, defect reporting, test reporting, patch roll outs and provide comprehensive feedback to line manager and Vendor teams on issues and / or validation status and manage issue tracker.
• Responsible for system implementation, dry run or simulations and post-go-live support.
• Able to conduct application training to end users on Trakcare and related applications.
• Drive allocated projects and ensure completion within applicable milestones.
• Provide L1/L2 level support and logging of incidents, problems and/or change requests for the Electronic Health Record (Trakcare) and/or Other Systems to ensure applications operates uninterruptedly.
• Drive AI and Automation Initiatives in the department

REQUIRED EDUCATION

ESSENTIAL EDUCATION

• A relevant IT Degree or Diploma from an accredited institution

DESIRED EDUCATION

• A relevant IT Degree or Diploma from an accredited institution
• Certification in ITIL v3 Foundations and AI tools

REQUIRED EXPERIENCE

ESSENTIAL EXPERIENCE

• Minimum 5 years UAE Healthcare Experience
• Minimum 3 years Inter Systems Trakcare Experience
• Design, build and implement AI agents, copilots and intelligent automation solutions.
• Experiencing in Clinical, Patient Administration and Revenue Cycle Management modules (Registration, Appointments, Insurance, Billing, Claim management, Revenue and eRx/e-claims, Doctors, Nurses, Lab, Pharmacy process across Dubai and Abu Dhabi) 

DESIRED EXPERIENCE

• 7 Years’ experience in IT hospital systems related RCM and Clinical modules 

REQUIRED JOB SKILLS AND KNOWLEDGE