Apply now »

Contact Centre Manager

Search Jobs by Keyword | Search Jobs by Location | Back to Southern Africa

ER24 Corporate Office (Mediclinic Terms) | Rivonia | South Africa 


Closing date: 16/07/2025  
Number of positions: 1 
Recruiter name: Nico Andrew Theo Botha  
Reference number: 73389  
Workplace Type: [[cust_WorkplaceType]]
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

Important Note:

Be Part of Something Exciting. Shape the Future with Us.

Are you an experienced Contact Centre Manager ready for your next career-defining opportunity?

We are building a talent pool for an exciting new Contact Centre Manager opportunity anticipated to commence in January 2027. While the role is not immediately available, we are seeking exceptional leaders who would like to be considered early for this exciting venture and future growth journey.

This is a unique opportunity to be part of something from the ground up, helping to shape a high-performing customer experience environment that will make a meaningful impact on our customers, employees, and business.

To ensure a positive patient experience through managing and monitoring the activities of the Contact Centre Operational departments.

REQUIRED EDUCATION

ESSENTIAL EDUCATION

Diploma in Business or Health Management

DESIRED EDUCATION

Degree in Business Management

Certificate in Call Centre Management

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

5 years Contact Centre experience
3 years managerial experience

DESIRED EXPERIENCE

10 years Contact Centre experience
5 years managerial experience

KEY RESPONSIBILITY AREAS

Manage and oversee the  Contact Centre Operational departmental functions

Ensure a positive client experience

Lead and manage people in the 124 Contact Centre

Build and maintain relationships with key stakeholders

REQUIRED JOB SKILLS AND KNOWLEDGE

  • CAD system
  • EMS environment
  • Coach and mentor team members
  • Understanding of the healthcare industry and its evolving trends
  • Funders of Healthcare
  • Telephonic and email etiquette
  • Competence in Microsoft Excel, Word and Outlook
  • MS360, WebFleet
  • Contract and Service Level Agreement (SLA) management
  • Contact Centre metrics
  • Resource management

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

 
Top Employer Certification

Join our Talent Community

Become a part of our Talent Community and we will get in touch with you as soon as there is a relevant opening that fits your skills, interests and experience.
Sign Up
Job Type:  Administration
Video Token: 
Custom Field 1: 


Job Segment: Call Center, CAD, Drafting, Manager, Business Manager, Customer Service, Engineering, Management

Apply now »