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Service Centre Team Leader

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MHR Corporate Office | Bellville, Cape Town | South Africa 


Closing date: 28/09/2025  
Number of positions: 1 
Recruiter name: Jethro Sean Watlington  
Reference number: 63813  
Workplace Type: Remote
Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To address MHR clients’ staffing requests and placements and to provide guidance and direction to MHR Service Centre Coordinators. To monitor Service Centre Coordinator’s performance to ensure excellent client service is provided.

KEY RESPONSIBILITY AREAS

  • Supervise a team of MHR Service Centre Coordinators during shifts
  • Address client staffing requests and coordinate placements/cancellations of MHR Panel Members

REQUIRED EDUCATION

ESSENTIAL EDUCATION: Grade 12

DESIRED EDUCATION: None

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE: 

6 month experience in leading a team

DESIRED EXPERIENCE:

3 months service centre team leader experience

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Basic understanding of the scope of practice of healthcare workers
  • Demonstrate a good understanding of relevant legislation (i.e. Basic Conditions of Employment Act (BCEA) Labour Relations Act (LRA) etc.) and the ability to apply this in the workplace
  • Proficient in Microsoft Office (Word, Excel, Outlook) and the ability to learn new systems
  • The ability to manage a small team to achieve departmental goals
  • Excellent Telephone and email etiquette
  • Exceptional client service skills and sound client service experience. The ability to effectively deal with demanding clients
  • Excellent communication, feedback, and follow-up skills (English written and verbal skills).
  • Organisational skills
  • High standards of excellence and attention to detail

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

 

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