MAIN PURPOSE OF JOB

To serve as the central coordination and communication contact of the Level I Trauma Centre, ensuring seamless trauma patient flow, optimal resource readiness, high-quality data capture, and an exceptional client and family experience. The role enables trauma surgeons and other specialists to focus on clinical decision-making by coordinating operational, administrative, and stakeholder activities across the trauma care continuum. The role also supports trauma governance, risk identification, escalation of system delays or operational concerns, and coordination of defined trauma-related activities during designated service hours.

KEY RESPONSIBILITY AREAS

Trauma Coordination & Patient Flow Management: Coordinate trauma activations, resource readiness, inter-facility transfers, and patient flow across EC, theatre, ICU and wards to ensure seamless, timely care delivery.

Communication, Stakeholder & Client Experience Management: Act as the central communication hub between EMS, referring hospitals, internal teams, patients and families, ensuring clear updates, strong relationships, and a positive patient experience.

Trauma Registry, Quality & Performance Improvement: Maintain trauma registry data, generate reports, coordinate M&M processes, and support quality improvement initiatives and clinical governance activities.

Network Development, Training & Programme Support: Support stakeholder engagement, referral network development, training initiatives, and broader Trauma Programme activities to strengthen system capability and growth.

REQUIRED EDUCATION

ESSENTIAL EDUCATION

Relevant healthcare qualification (e.g., Nursing, Emergency Care, Paramedicine, or Allied Health)

DESIRED EDUCATION

Trauma / Emergency Care certification, e.g. ITLS (advantageous), and training in quality improvement, data management, or healthcare systems would be advantageous

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE

1–3 years’ experience in emergency, trauma, ICU, or pre-hospital environments

1-2 years’ Private Hospital experience

Experience in care coordination, trauma systems, or high-acuity clinical environments

Exposure to multidisciplinary healthcare teams and hospital operations

Experience in multidisciplinary coordination, incident escalation, and/or quality improvement processes in an acute care environment

Experience with clinical documentation review, data quality processes, and administrative support for meetings, audits, or performance review structures

DESIRED EXPERIENCE

Exposure to trauma registries, data capture, and basic reporting

Exposure to trauma committee administration, accreditation or verification processes, and action tracking

Exposure to referral network development and liaison with EMS, rehabilitation, social work, or external healthcare stakeholders

REQUIRED JOB SKILLS AND KNOWLEDGE