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HR Service Centre Coordinator

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Mediclinic Southern Africa Corporate Office | Stellenbosch | South Africa 


Closing date: 20/08/2026  
Number of positions: 1 
Recruiter name: Lerato Khati  
Reference number: 72706  
Workplace Type: Hybrid
Fixed Term

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

MAIN PURPOSE OF JOB

To coordinate or escalate incoming service requests to the relevant AskHR agents or subject matter experts.

KEY RESPONSIBILITY AREAS

  • Coordinate the service requests in AskHR to the responsible agent
  • Client verifications (For email and Whatsapp service requests)
  • Providing Tier 1 support on tickets
  • Ensure data correctnessPromoting
  • SLA management and streamline service delivery by ASKHR

REQUIRED EDUCATION

ESSENTIAL EDUCATION:

  •  Grade 12

DESIRED EDUCATION:

  • Diploma or Degree in Human Resource Management or Business Administration

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE:

  • A minimum of 2–3 years’ relevant coordination or administrative experience, preferably in a scheduling, appointment coordination, customer service, call centre, or similar environment

DESIRED EXPERIENCE: 

  • 2 years’ experience working in a human resources related environment
  • 3 years’ experience working as a call centre coordinator or 2 years proven experience working with a CRM or Ticketing system

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Remuneration, payroll and benefits policies, processes and principles
  • Knowledge of all relevant HR legislation and regulatory guidelines
  • Demonstrate proficiency in Microsoft Office applications (Outlook, Word and Excel)

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile

 
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